Privacy Policy
This Privacy Policy explains how Coivix ("we", "us") collects, uses, stores and shares information when you use the Coivix Telegram bot, the Coivix Mini App, coivix.com and related services (the "Service"). By using the Service you agree to this Policy. Capitalised terms not defined here have the meaning given in our Terms of Service.
1. Information We Collect
Provided by Telegram when you start the bot or open the Mini App: your Telegram user ID, username (if set), first name, and language code. We do not receive your phone number, contacts, messages outside the bot, or other Telegram data.
Generated by your use of the Service: in-game state and history (Points, levels, upgrades, expeditions, quests, achievements, cards, faction membership, planet name and appearance, streaks, referral relationships), timestamps of actions, and any User Content you submit (such as a planet or faction name).
Technical data: IP address, request logs (endpoint, status, time), device and browser type as exposed by Telegram's WebView, and security-related signals used to prevent abuse. The website coivix.com collects only standard server access logs and loads fonts from Google Fonts, which may receive your IP address.
Communications: if you contact us by e-mail, we keep the correspondence.
We do not knowingly collect information from persons under 18. We do not collect payment information; there is nothing to buy.
2. How We Use Information
We use information to: operate and provide the Service and its features; maintain your game state; display public game information such as leaderboards, factions and the activity feed (see Section 4); send you game-related notifications through Telegram (see Section 5); measure acquisition sources and aggregate usage to improve the Service; detect, prevent and respond to abuse, cheating, fraud, security incidents and violations of our Terms; comply with legal obligations; and communicate with you when you contact us.
3. Legal Bases
Where applicable law requires a legal basis, we process information on the basis of: performance of our agreement with you (the Terms); our legitimate interests in operating, securing, analysing and improving the Service and preventing abuse; your consent, where required (which you may withdraw at any time); and compliance with legal obligations.
4. Information Visible to Other Players
The Service is social. The following may be visible to other Players: your Telegram username or first name, your planet name and planet appearance, your faction and faction tag, your level, rank and score on leaderboards, your achievements, and recent public in-game events (for example, completing an expedition or unlocking an achievement). Reward amounts and your Telegram ID are not shown in the public feed. If you do not wish information to be visible, do not use the Service.
5. Notifications
We may send you messages through the Telegram bot about your game state (for example, when an expedition returns, when storage is full, or when a streak is at risk). You can stop all messages at any time by blocking the bot in Telegram. We respect Telegram's blocking signals and record them so we do not attempt further delivery.
6. Sharing
We do not sell personal information. We share information only: with infrastructure and service providers that host and operate the Service (such as our hosting provider and content delivery / security provider), acting on our instructions; with Telegram, as inherent to delivering a Telegram bot and Mini App; where required by law, regulation, legal process or governmental request; to enforce our Terms, protect our rights, property or safety, or that of Players or the public; and in connection with a merger, acquisition, reorganisation or sale of assets, in which case this Policy will continue to apply to your information.
7. International Transfers
Our servers are currently located in the European Union and traffic is routed through a global content delivery and security network. Your information may be processed in countries other than your own, which may have different data protection laws. We take reasonable steps to ensure appropriate safeguards are in place.
8. Retention
We keep account and game data for as long as your account exists and as needed to operate the Service. Request and security logs are retained for a limited period, generally not exceeding 90 days unless needed for an ongoing investigation or legal requirement, after which they are deleted or rotated. Aggregated statistics that do not identify you may be kept indefinitely. If you request deletion (Section 10), we delete or anonymise your personal information within a reasonable time, subject to legal retention requirements and the practical limits of backups, which are rotated on a short cycle.
9. Security
We use reasonable technical and organisational measures to protect information, including transport encryption.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent. To exercise any right, contact us at [email protected] from an address you can verify, including your Telegram username or ID. We may need to verify your identity before acting. Deleting your account permanently removes your Points, progress, items and rankings; they cannot be restored. You may also have the right to lodge a complaint with your local data protection authority. Residents of Türkiye have the rights set out in Article 11 of Law No. 6698 (KVKK).
11. Cookies and Tracking
The Service does not use advertising cookies or third-party tracking pixels. The Mini App uses browser session storage solely to hold your authentication token and interface state while the app is open. coivix.com does not set cookies of its own.
12. Children
The Service is not directed to persons under 18. If we learn that we have collected personal information from a person under 18, we will delete it. Parents or guardians who believe a minor has used the Service may contact us.
13. Changes to This Policy
We may update this Policy at any time. The updated version takes effect when posted at coivix.com with a new effective date. Material changes may additionally be announced through the Service. Continued use after posting constitutes acceptance.
14. Contact
Data controller: the operator of Coivix. Contact: [email protected]